Menu

FAQ's

Order & Shipping Questions

  • How do I get an FPS catalog?

  • Our 2018 catalog can be viewed online here. If you would like a physical copy of our current catalog, please contact us at sales@fpsapparel.com.

  • How do I setup an account and/or receive wholesale pricing?

  • Currently, wholesale pricing is only available to approved accounts. Click here to see account application forms or visit our Create an Account page.

  • How do I place an order?

  • Orders can be placed online or by phone (845-651-4020), fax (845-651-4182), and email (sales@fpsapparel.com).

  • Are there minimums?

  • There are no minimums on orders placed using our online design tool. For all other orders, see below. Please contact us with questions on specific items.

  • Product Type Minimum
    Custom Hood 24pcs
    Custom Collar 24pcs
    Custom Pocket 24pcs
    Custom Waistband 24pcs
    Allover Print 144pcs
  • Can I purchase a spec sample?

  • Yes, just purchase 1 piece!
    Normally on orders over 144 pieces we will provided a picture of the first completed piece as part of the approval process. For orders that don’t automatically qualify, this printed sample is also available for an additional fee.

  • What payment methods are available?

  • Multiple payment options are available including credit or debit card (Amex, Mastercard, Visa or Discover), your checking account, check or purchase order.

  • Can I purchase with a private label?

  • If you would like a private label, please reach out to our support team and we will work with you.

  • What happens after I place my order?

  • You will receive a confirmation email and one of our project managers will assist you throughout the process. Upon approval of a virtual design, pre-production will begin and you will receive a swatch photo via email. Once the swatch is approved, the design is final and production will begin.

  • How do I check my order status?

  • You can check your order status by logging into your account and clicking ‘My Orders’ on the left side of the page. You can always reach out to our team directly and we will update you on the status.

Shipping and Returns

  • What is your return policy?

  • We guarantee that your order will be made correctly. If there is anything wrong we will correct or refund your money. All items are made to order, so we do not accept returns or exchanges for any other reason.

  • What are turnaround times like?

  • See below for turnaround times based on a single Custom option with no decorations*.

    Products Standard/Drop Ship > 250pcs Wholesale < 250pcs
    Custom Hood 2-3 weeks 4-6 weeks
    Custom Pocket 2-3 weeks
    Custom Collar 2-3 weeks
    Custom Waistband 3-4 weeks
    Allover Print 3-4 weeks

    *If additional decorating (screenprinting, embroidery) is included, please add an additional 5-10 business days to the turnaround time.

Design Questions

Virtuals & Production

  • How do I request a virtual design?

  • Just send in a virtual request using our Virtual Request Form. It’s free! Be sure to include what types of products you’d like to see, as well as any preference for garment color, imprint location, brand style guides, or design specifications.
    Please allow a minimum of 3-4 days for your virtual to be completed. Our team will contact you after your request has been recieved.

  • How do revisions work?

  • If you receive your virtual design and would like to revise it, contact your sales rep with details of what you would like changed. For best results, be as detailed as possible so our design team can perfect your virtual.

  • What do you need before production can begin?

  • A high-res, preferably vectored file of your logo, any Pantone colors, and lastly, your approval! We will match your Pantone colors to the best of our ability within a 10% margin*. Please note that the colors may vary slightly from proof to final product due to variance in how devices display color. Production begins upon prompt art approval. Lack of timely approvals can delay the production process.

  • *If no Pantone colors are provided, colors will be chosen for you. Please choose colors from the Pantone Solid Coated Palette. Click here for Pantone colors.

Design Tool Tips

      • How can I get help with my design?

      • Every order is checked by one of our designers and as with any order you will receive a swatch photo proof before production. Please use the following tips to help create your Endless Xpression!

      • What file types can I upload into the Design Tool?

      • Our design tool supports uploads of .png, .jpeg, .jpg, .pdf, .tif, .tiff, .ai, .eps, .bmp, and .svg file types. If your image is not vectored and/or below 300 dpi, there is a possibility your print may come out blurry, fuzzy, or distorted.

      • What dimensions should my file be?

      • For best results, uploading 1000 x 1000 pixels at 300 dpi. (DPI is “dots per inch” and refers to the resolution. Simply put, the higher the DPI the higher quality image for print.)

      • My design isn’t exactly how I want ?

      • If you would like adjustments to the design you have created (specific sizing, colors, background changes or spacing) and are unable to make them yourself, contact our team and our designers will correct it before production.

Pricing Questions

      • How does pricing work?

      • Everything is made to order. Pricing is determined by:
        • The product style you select
        • The level of customization on the product
        • Amount and complexity of decorations (screenprint, embroidery)
        • Total quantity of items

      • Are there setup fees or rush charges?

      • Certain items and decorating options are subject to setup charges. Depending on the projected timeline of your order, there is a possibility of a rush charge. Pricing is subject to change. For details on a particular item or order, please contact our team directly.

Product Questions

    • What fabrics and materials do you use? Where do they come from?

    • We use various fabrics such Siltex, Spun Poly, Poly/Spandex and more, depending on the item or Xpression area. Many of our items are Made in USA, and hand sewn right in New Jersey. If you need additional information on our fabrics or manufacturing, feel free to contact our team directly.

    • What is your sizing?

    • You can check out the size specs for each product under the product details. If you don’t see the size specs listed, just reach out to our team and we will help clarify.

    • What happens if an item is backordered?

    • We will notify you immediately and let you know what options you may have.

    • I don’t see the kind of item I want?

    • Check out our Custom Options page to get a feel for what else we can create and contact our team with your project.