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FAQ's

Order Related Questions

How do I get a catalog?

  • Our 2017 catalog is now online. Click here to browse.

How do I setup an account and receive wholesale pricing?

  • Currently, wholesale pricing is only available to approved accounts. Click here to see account application forms.

How do I place an order?

  • Orders can be placed online or by phone, fax, or email.

Are there minimums?

  • There are NO minimums on orders placed using our online design tool.

Can I purchase a spec sample?

  • Yes, just purchase 1 piece!

  • Normally on orders over 144 pieces we will provided a picture of the first completed piece as part of the approval process. For orders that don’t automatically qualify, this printed sample is also available for an additional fee.

What payment methods are available?

  • Multiple payment options available including credit or debit card (Amex, Mastercard, Visa or Discover), your checking account, check or purchase order.

Can I purchase with a private label?

  • If you would like a private label please reach out to our support team and we will work with you on it.

What is your return policy?

  • We guarantee that your order will be made correctly. If there is anything wrong we will correct or refund your money.
  • All items are made to order, so we do not accept returns or exchanges for any other reason

What happens after I place my order?

  • You will receive a confirmation email and one of our project managers will be able to assist you throughout the process.

How do I check my order status?

  • By logging into your account and clicking ‘My Orders’ on the left side of the page. Or, you can always reach out to our team directly and we will update you on the status.

 

Design Tips

How can I get help with my design?

  • Every order is checked by one of our designers please use the following tips to help create your Endless Xpression!

What file types do you support?

  • .png, .jpeg, .jpg

What dimensions should my file be?

  • For best results, uploading 1000 x 1000 pixels 150-300 dpi. (DPI is “dots per inch” and refers to the resolution. Simply put, the higher the DPI the higher quality image for print.)

 

Pricing Questions

How does pricing work?

  • Everything is made to order. Pricing is determined by:

    • The product style you select
    • The level of customization on the product
    • Total quantity of items

 

Product Related Questions

What fabrics and materials do you use? Where do they come from?

  • We use various fabrics depending on the item. Many of our items are Made in the USA , and hand sewn right in New Jersey.

What is your sizing?

  • You can check out the size specs for each product under the product details. If you don’t see the size specs listed, just reach out to our team and we will help.

What happens if an item is backordered?

  • We will notify you immediately and let you know what options you may have.

 

 

Did we miss something? Don't hesitate to contact us