· Maintenance of machinery (includes cleaning of machine and area)
· Weekly fabric and materials inventory
· Processing jobs on calendar machine with correct parameters (loading fabric and paper onto machine) & marking accordingly
· Help with cut & spread workflow
· Communicate needs to finish job with necessary supervisor (printing, cutting)
· Manage a growing list of accounts, developing relationships and growing business
· Answer incoming calls and emails
· Respond promptly to customer inquiries
· Answer product and service questions and suggest information about other products and services
· Enter detailed information into shop management software for each account
· Update customers on order status, staying aware of any issues or delivery deadlines that could be missed
· Keep detailed record of conversations and interactions with customers
· Follow up after delivery to ensure customer satisfaction
· Maintain a detailed understanding of product line and services offered
· Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
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