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Responsibilities

· Maintenance of machinery (includes cleaning of machine and area)

· Weekly fabric and materials inventory

· Processing jobs on calendar machine with correct parameters (loading fabric and paper onto machine) & marking accordingly

· Help with cut & spread workflow

· Communicate needs to finish job with necessary supervisor (printing, cutting)

Responsibilities

· Manage a growing list of accounts, developing relationships and growing business

· Answer incoming calls and emails

· Respond promptly to customer inquiries

· Answer product and service questions and suggest information about other products and services

· Enter detailed information into shop management software for each account

· Update customers on order status, staying aware of any issues or delivery deadlines that could be missed

· Keep detailed record of conversations and interactions with customers

· Follow up after delivery to ensure customer satisfaction

· Maintain a detailed understanding of product line and services offered

· Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times


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