FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Orders • Shipping and Returns • Design • Pricing • Products
Q: HOW DO I GET AN FPS CATALOG?
Our most recent catalog can be viewed online here.
Q: HOW DO I SETUP AN ACCOUNT AND/OR RECEIVE WHOLESALE PRICING?
Currently, wholesale pricing is only available to approved accounts. Click here to create an account
Q: HOW DO I PLACE AN ORDER?
Orders can be placed online or by phone (845-651-4020), fax (845-651-4182), and email (email@example.com).
Q: ARE THERE MINIMUMS?
Please contact us with questions on specific items:
Q: CAN I PURCHASE A SPEC SAMPLE?
Yes, just purchase 1 piece!
Normally on orders over 144 pieces we will provide a picture of the first completed piece as part of the approval process. For orders that don’t automatically qualify, this printed sample is also available for an additional fee.
Q: CAN I PURCHASE A RANDOM SAMPLE?
Random samples orders can be placed by creating an account. Select the "Random Sample +" icon on your desired product page. While color & size requests can be made we cannot guarantee availability of any color or size.
Q: WHAT PAYMENT METHODS ARE AVAILABLE?
Multiple payment options are available including credit or debit card (Amex, Mastercard, Visa or Discover), your checking account, check or purchase order.
Q: CAN I PURCHASE WITH A PRIVATE LABEL?
If you would like private labeling, please reach out to our sales team for private label projects.
Q: WHAT HAPPENS AFTER I PLACE MY ORDER?
You will receive a confirmation email and one of our project managers will assist you throughout the process. Upon approval of a virtual design, pre-production will begin and you will receive a swatch photo via email. Once the swatch is approved, the design is final and production will begin.
Q: HOW DO I CHECK MY ORDER STATUS?
You can check your order status by logging into your account and clicking ‘My Orders’ on the left side of the page. You can always reach out to our team directly and we will update you on the status.
Q: WHAT IS YOUR RETURN POLICY?
We guarantee that your order will be made correctly. If there is anything wrong we will correct or refund your money. All items are made to order, so we do not accept returns or exchanges for any other reason.
Q: WHAT ARE TURN AROUND TIMES?
See below for turnaround times based on a single Custom option with no decorations*.
|Products||Standard/Drop Ship > 250pcs||Wholesale < 250pcs|
|Custom Hood||2-3 weeks||4-6 weeks|
|Custom Pocket||2-3 weeks|
|Custom Collar||2-3 weeks|
|Custom Waistband||3-4 weeks|
|Allover Print||3-4 weeks|
*If additional decorating (screenprinting, embroidery) is included, please add an additional 5-10 business days to the turnaround time.
Q: HOW DO I REQUEST A VIRTUAL DESIGN?
Just send in a virtual request using our Virtual Request Form- It’s free! Be sure to include what types of products you’d like to see, as well as any preference for garment color, imprint location, brand style guides, or design specifications.
Please allow a minimum of 3-4 days for your virtual to be completed. Our team will contact you after your request has been received.
Q: HOW DO REVISIONS WORK?
If you receive your virtual design and would like to revise it, contact your sales rep with details of what you would like changed. For best results, be as detailed as possible so our design team can perfect your virtual.
Please allow a minimum of 3-4 days for your virtual revision request to be completed.
Q: WHAT DO YOU NEED BEFORE PRODUCTION CAN BEGIN?
A high-res, preferably vectored file of your logo, any Pantone colors, and lastly, your approval! We will match your Pantone colors to the best of our ability within a 10% margin*. Please note that the colors may vary slightly from proof to final product due to variance in how devices display color. Production begins upon prompt art approval. Lack of timely approvals can delay the production process.
- *If no Pantone colors are provided, colors will be chosen for you. Please choose colors from the Pantone Solid Coated Palette. Click here for Pantone colors.
Q: HOW DOES PRICING WORK?
Everything is made to order. Pricing is determined by:
• The product style you select
• The level of customization on the product
• Amount and complexity of decorations (screenprint, embroidery)
• Total quantity of items
Q: ARE THERE SET-UP FEES OR RUSH CHARGES?
Certain items and decorating options are subject to setup charges. Depending on the projected timeline of your order, there is a possibility of a rush charge. Pricing is subject to change. For details on a particular item or order, please contact our team directly.
Q: WHAT FABRICS AND MATERIALS DO YOU USE? WHERE DO THEY COME FROM?
We use various fabrics such Siltex, Spun Poly, Poly/Spandex and more, depending on the item or accent area. Many of our items are Made in USA, and hand sewn right in New Jersey. If you need additional information on our fabrics or manufacturing, feel free to contact our team directly.
Q: WHAT IS YOUR SIZING?
You can check out the size specs for each product under the product details. If you don’t see the size specs listed, just reach out to our team and we will help clarify.
Q: WHAT HAPPENS IF AN ITEM IS BACK ORDERED?
We will notify you immediately and let you know what options you may have.